RETURN AND REFUND

The Customer is required to verify the correctness of products received under his order at the time of delivery.

Any anomaly concerning the delivery such as:

  • Damaged packaging
  • Missing products
  • Damaged products
  • Products not complying with the order,

must be addressed within legal delay after receipt of order.

 

This notification must be sent to ON PARLE DE VOUS customer service Website:

  • By mail, write to the following address: E-boutique ON PARLE DE VOUS SARL – 111, boulevard de Sébastopol – 75002 Paris – France
  • By email via the contact form located on the contact page of the website.

 

After this time, and except for hidden defects, no claim will be accepted by ON PARLE DE VOUS. The Products are then considered correct.

For return of wrong products, the Customer must comply with the following:

  • Customers must, within a maximum period of 14 calendar days after their Order is dispatched, complete the Return Form available in the Returns and Reimbursements section of the "My Account" area of the ON PARLE DE VOUS website. Any claim filed after this deadline will not be accepted and ON PARLE DE VOUS will be released from any liability,
  • The Customer will receive a confirmation of returns by mail the completed return form beforehand printed that The Customer must attach to his package. No returns will be accepted without the aforementioned return form completed.
  • If repayment conditions are met, The Customer will also receive a freepost returns label from ON PARLE DE VOUS.  
  • Products must be returned in their original packaging, or in any package protecting the product from damage,  with labels and any accessories, in perfect condition to be sold again on the website to this address E-boutique ON PARLE DE VOUS SARL – 111, boulevard de Sébastopol – 75002 Paris.

 

Where defects have been confirmed, ON PARLE DE VOUS proposes to the Customer either:

  • Replacement of the Product(s) at the expense of ON PARLE DE VOUS or,
  • Reimbursement of the order price (price of products and delivery charges) and cost of shipping, no later than within thirty (30) days from the mailing date of notification confirmation of error by the customer service Website ON PARLE DE VOUS.
  • Please note that if you return the goods www.onparledevous.fr we will issue with a full refund for the cost of goods less any import duties or taxes.

 The returns cash on delivery (COD) are not accepted.

If the Customer does not receive an email following his/her Order/Returns, the Customer must contact ON PARLE DE VOUS customer service at the following number: +33(0)1 42 21 96 62 (Tuesday through Friday, from 10am to 12pm and 2pm to 5pm) or by email via the contact form located on the contact page of the website. In case of abnormal or abusive claims, ON PARLE DE VOUS may refuse to serve later orders. Any non-compliant return (not containing the return slip) shall be rejected and ON PARLE DE VOUS will be released from any liability.

 

 

 

RIGHT OF RETURN

The customer has a period of fourteen (14) days from the date of receipt of his order to return the Products ordered, with no explanation or penalty.

 

For returns under the right of withdrawal, the procedure below must be fully respected:

  • Customers must, within a maximum period of 14 calendar days after their Order is dispatched, complete the Return Form available in the Returns and Reimbursements section of the "My Account" area of the ON PARLE DE VOUS website. Any claim filed after this deadline will not be accepted and ON PARLE DE VOUS will be released from any liability,
  • The Customer will receive a confirmation of returns by mail the completed return form beforehand printed that The Customer must attach to his package. No returns will be accepted without the aforementioned return form completed.
  • If repayment conditions are met, The Customer will also receive a freepost returns label from ON PARLE DE VOUS.  
  • Products must be returned in their original packaging, or in any package protecting the product from damage,  with labels and any accessories, in perfect condition to be sold again on the website to this address E-boutique ON PARLE DE VOUS SARL – 111, boulevard de Sébastopol – 75002 Paris.

 

Subject to the conditions mentioned above, ON PARLE DE VOUS will refund the amount of all taxes included in the order to the Customer. The bank account of the Customer will be credited to such amount within thirty (30) days of receipt of the Products by ON PARLE DE VOUS.

 

 


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